Frequently Asked Questions

Everything you need to know about TULA skin care and your orders.

What is the core philosophy behind TULA products?

TULA focuses on combining powerful probiotic extracts and skin superfoods to balance your skin's microbiome, leaving it healthy, glowing, and resilient.

When will my order ship?

Standard orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery typically takes 3-7 business days.

What is your return policy?

We want you to love your glow. If you are not satisfied, you can return your products within 30 days of purchase for a full refund, excluding shipping costs.

Are TULA products cruelty-free?

Yes, TULA is proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of production.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.

How do I know which products are right for my skin type?

You can take our online Skin Quiz to receive a personalized routine, or contact our customer support team for a consultation tailored to your specific concerns.